Help Desk Analyst II

Description
Tier 2 IT Support Specialist
Location: Lee, MA (100% Onsite)
Duration: 6-Month Contract with Potential Extension
Compensation: Up to $31.00/hour
Benefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract
Hours: 40 Weekly, Monday through Friday
Overview
Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.
The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.
Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users
• Troubleshoot hardware, software, and user account issues
• Assist with workstation deployments, upgrades, and replacements
• Support user onboarding, offboarding, and access requests
• Troubleshoot connectivity, authentication, and application-related issues
• Document incidents, resolutions, and support procedures
• Collaborate with other IT team members to resolve complex issues
• Deliver professional and customer-focused support to end users

Requirements
Qualifications:

• 3+ years of IT Support, Help Desk, Desktop Support, or Technical Support experience
• Experience troubleshooting Windows-based workstations and common end-user technology issues
• Familiarity with Active Directory, user account administration, and authentication troubleshooting
• Experience diagnosing network connectivity issues
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities

Preferred Qualifications:

• Experience providing Tier 2 support in a business environment
• Experience with ticketing systems
• Exposure to Microsoft 365 administration and support
• Experience supporting small to mid-sized user populations

Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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