SAP Delivery Manager
Quick Overview
Job Description
About DynPro
Founded in 1996, DynPro is an AI-led systems integrator and IT solutions consulting company that helps enterprises turn strategy into measurable outcomes. We combine AI-enabled engineering with human-in-the-loop delivery and a forward-deployed mindset to implement, integrate, and automate mission-critical processes and platforms. Our capabilities span digital process innovation, enterprise applications, systems integration, data and advanced analytics, and intelligent automation - delivered by global teams focused on speed, resilience, quality, and time to value.
Roles & Responsibilities
Lead end-to-end SAP S/4HANA application management services (AMS) delivery for key client engagements.
Own delivery governance, service reviews, executive communications, and client expectations.
Manage SLAs, KPIs, incidents, enhancements, releases, risks, dependencies, and escalations.
Coordinate SAP functional, technical, onsite, offshore, and cross-functional teams.
Drive service quality, operational excellence, continuous improvement, and transformation opportunities.
Plan resources and delivery commitments to support reliable, high-quality outcomes.
Required Qualifications
10+ years of SAP delivery or program management experience.
Strong SAP S/4HANA delivery experience.
Retail industry experience.
Experience leading SAP AMS or application support engagements within a systems integrator environment.
Strong client-facing, governance, stakeholder, and escalation-management skills.
Experience managing global onsite and offshore SAP delivery teams.
Strong knowledge of AMS delivery models, SLAs, KPIs, enhancements, and production support.
Preferred Qualifications
Experience identifying continuous-improvement or transformation opportunities within SAP support programs.
Executive-level communication and service-review experience in complex retail environments.
Skills
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