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SAP Delivery Manager

DynPro Inc.San Francisco, CA🇺🇸United StatesPosted 18 Aug 2026

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
San Francisco, CA, United States
Posted
3 weeks ago

Job Description

About DynPro 

Founded in 1996, DynPro is an AI-led systems integrator and IT solutions consulting company that helps enterprises turn strategy into measurable outcomes. We combine AI-enabled engineering with human-in-the-loop delivery and a forward-deployed mindset to implement, integrate, and automate mission-critical processes and platforms. Our capabilities span digital process innovation, enterprise applications, systems integration, data and advanced analytics, and intelligent automation - delivered by global teams focused on speed, resilience, quality, and time to value. 

Roles & Responsibilities 

  • Lead end-to-end SAP S/4HANA application management services (AMS) delivery for key client engagements. 

  • Own delivery governance, service reviews, executive communications, and client expectations. 

  • Manage SLAs, KPIs, incidents, enhancements, releases, risks, dependencies, and escalations. 

  • Coordinate SAP functional, technical, onsite, offshore, and cross-functional teams. 

  • Drive service quality, operational excellence, continuous improvement, and transformation opportunities. 

  • Plan resources and delivery commitments to support reliable, high-quality outcomes. 

Required Qualifications 

  • 10+ years of SAP delivery or program management experience. 

  • Strong SAP S/4HANA delivery experience. 

  • Retail industry experience. 

  • Experience leading SAP AMS or application support engagements within a systems integrator environment. 

  • Strong client-facing, governance, stakeholder, and escalation-management skills. 

  • Experience managing global onsite and offshore SAP delivery teams. 

  • Strong knowledge of AMS delivery models, SLAs, KPIs, enhancements, and production support. 

Preferred Qualifications 

  • Experience identifying continuous-improvement or transformation opportunities within SAP support programs. 

  • Executive-level communication and service-review experience in complex retail environments. 

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