Amazon Connect Developer / Amazon Connect architecture

Job Title: Amazon Connect Developer / Amazon Connect architecture
Location: Near by Infosys Hub location
Work Arrangement: Hybrid Position

Job Type: Contract
Duration: Long-Term Contract
 

Job Summary
We are seeking a Senior Amazon Connect Developer / Architect with strong hands-on experience in Amazon Connect, Amazon Lex, IVR, outbound calling, and Amazon Connect Journeys. The ideal candidate will have a strong Financial Services domain background, with Fraud Operations experience being mandatory.
Fraud ops background must have
Key Responsibilities
Design and architect scalable Amazon Connect contact center solutions.
Provide hands-on development and architecture for Amazon Connect and Amazon Lex.
Design and implement IVR and outbound calling solutions.
Work with Amazon Connect Journeys to build customer engagement workflows.
Collaborate with business and technical teams to translate requirements into scalable contact center solutions.
Apply Financial Services / Banking domain knowledge to contact center and customer experience solutions.
Leverage Fraud Operations experience to design solutions supporting fraud detection, prevention, and customer interactions.
Lead technical discussions, architecture decisions, integrations, and implementation.
Troubleshoot and optimize Amazon Connect environments and related integrations.
Required Qualifications
12+ years of overall IT experience.
5+ years of hands-on experience with Amazon Connect and Amazon Lex.
Strong experience with IVR and Outbound Contact Center solutions.
Hands-on experience with Amazon Connect Journeys.
Strong Financial Services / Banking domain experience.
Fraud Operations background is mandatory.
Experience working as a Senior Developer / Architect in enterprise contact center environments.
Strong understanding of contact center architecture, integrations, workflows, and customer experience solutions.
Excellent communication and stakeholder management skills.

Drop your resumes at