Business Analyst Customer Portal Experience | 100% Remote - W2 only

Business Analyst Customer Portal Experience | 100% Remote

12 month contract, will probably extend

Sr. Business Analyst to join our expanding Portals Product Management team responsible for managing all our Customer Portals.

Bachelor s degree in Business Management, IT or related field

Previous experience in Data Center industry is preferred but not required

Minimum 7+ years of business analysis experience

Working knowledge of customer portals/customer-facing web applications - is a plus

Experience with Salesforce or similar CRM systems

Experience with ServiceNow

Expertise with Microsoft Office tools such as Visio, PPT, Word, etc.

Ability to work independently with little supervision

Strong team player able to develop strategies and action plans and share results

Ability to foster strong partner and customer relationships

Strong presentation and facilitation skills; excellent verbal and written communication skills

Demonstrated ability to build and maintain effective working relationships at all levels of the organization

Must be able to negotiate and/or influence others to gain support for the company's needs as they change