Espresso Machine Sales Consultant

Job Description
Job Description
Description:
The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key Responsibilities

Customer Interaction:
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations
Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products
Sales:
Assist customers in selecting the right products based on their needs and preferences
Upsell and cross-sell products to enhance the customer’s coffee experience
Meet or exceed sales targets and contribute to the overall success of the sales team
Ensure customer satisfaction through follow-up communications and support
Conduct live video demonstrations to showcase product features and usage techniques
Create an engaging and informative experience for customers during video sessions
Product Knowledge:
Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories
Participate in ongoing training to stay updated on the latest coffee products and industry trends
Requirements:
Qualifications:
Strong passion for coffee and a desire to become an expert in the field
Excellent communication skills, both written and verbal
Previous experience in sales and/or customer service
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficiency in using various communication platforms (phone, chat, email, video)
Strong problem-solving skills and attention to detail
Self-motivated with a positive attitude and a strong work ethic
Why You'll Love Working at Whole Latte Love:
Competitive Compensation:
Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives
Comprehensive Benefits Package:
Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being
Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future
Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance
Modern and Enjoyable Work Environment:
Fully-stocked kitchen for all employees to enjoy
Unlimited coffee, cappuccinos, and lattes
Company-sponsored monthly DoorDash pass for your convenience
Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories