Desktop Support Engineer _ Detroit, MI

Desktop Support Engineer

Location: Detroit, MI (Local to MI only)

Direct client/ Long term contract

Qualifications:

• Basic Network/server and application knowledge (MS Office, Outlook, etc.).
• Basic knowledge of WiFi and Mobility technologies.
• Troubleshooting skills (hardware/software) and peripheral knowledge. The ideal candidate will have the above plus A+ Certification or equivalent experience. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds.
• Ability to provide on-site, and on-call 7x24x365 support, as needed.
• Must have valid driver’s license.
• Previous airline experience is ideal.
• Ability to work within a team environment.
• May require overnight travel

Skill Experience Level

• Computer Hardware troubleshooting Mid (3-7 Years)
• Configure install test Mid (3-7 Years)
• Network support Junior (0-3 Years)
• Asset Managment Mid (3-7 Years)
• Project Management Organization Junior (0-3 Years)

Responsibilities:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Essential Responsibilities*:

• Implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Information Display Systems), updating asset management systems, on-call 7x24x365 support.
• Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with Client policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
• Perform preventative maintenance on operational devices.
• Coordinate external vendor services.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Provide technical support, as needed, to the enterprise.
• Configure, install, maintain, test, and troubleshoot hardware systems.
  Will wait for your response.
  Vishnu Singh
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