Administrative

KnowBe4 Security Awareness Administrator

Tekfortune Inc.Miami, FL🇺🇸United StatesPosted Sep 23, 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to significantly impact an organization's security posture by managing and enhancing its security awareness program. You'll thrive here if you're a detail-oriented administrator with experience in KnowBe4 and a knack for data analysis, with a strong ability to develop insightful reports and leverage insights to drive positive change. This position is ideal for someone looking to grow their expertise in a reputable company and contribute to a more secure digital environment.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Miami, FL, United States

Posted

2 days ago

Microsoft ExcelScheduling

Job Description

Job Title: KnowBe4 Security Awareness Administrator
Location: Maimi, Florida

Looking for an experienced KnowBe4 Security Awareness Administrator to manage and enhance the organization's security awareness and phishing simulation program. The role will be responsible for administering the KnowBe4 platform, managing phishing campaigns, maintaining dynamic user groups, developing customized reports, and leveraging data-driven insights to strengthen employee security awareness. Experience with Microsoft Power BI is highly desirable.

Key Responsibilities

Administer and maintain the KnowBe4 platform, including users, groups, campaigns, training assignments, and platform settings.
Design, configure, launch, and schedule phishing simulation campaigns aligned with organizational objectives and risk profiles.
Create targeted phishing campaigns using appropriate templates, landing pages, risk levels, departments, locations, and user populations.
Develop and maintain dynamic user groups based on criteria such as department, location, role, risk score, training status, and campaign behavior.
Ensure user and group data remains accurate and synchronized with relevant identity or directory systems.
Manage security awareness training assignments and remedial learning programs.
Monitor campaign performance, including opens, clicks, attachments, data submissions, reported messages, and repeat failures.
Create customized dashboards, reports, and executive-level summaries.
Analyze trends and identify high-risk users, departments, and recurring behavioral patterns.
Recommend improvements to phishing resilience and overall security awareness.
Support communication plans, awareness initiatives, and stakeholder engagement activities.
Maintain documentation for campaign configurations, reporting processes, and administration procedures.
Collaborate with Information Security, IT, HR, Compliance, and business stakeholders.
Ensure security awareness activities align with organizational policies and compliance requirements.
Evaluate new KnowBe4 features and recommend program enhancements.

Required Qualifications

Hands-on experience administering the KnowBe4 platform.
Experience planning, configuring, and scheduling phishing simulation campaigns.
Strong understanding of KnowBe4 campaign settings, templates, landing pages, training assignments, and reporting capabilities.
Experience creating and maintaining dynamic user groups.
Ability to interpret phishing simulation and security awareness metrics.
Experience developing customized reports for technical, management, and executive audiences.
Strong attention to detail and ability to manage recurring campaigns.
Excellent written and verbal communication skills.
Ability to handle sensitive employee and security-related information with discretion.

Preferred Qualifications

Experience with Microsoft Power BI, including dashboard development, data modeling, reporting, and automation.
Familiarity with integrations involving Microsoft Entra ID, Active Directory, HR systems, or other identity platforms.
Experience using KnowBe4 APIs, data exports, and reporting integrations.
Knowledge of security awareness metrics and human risk management programs.
Experience supporting compliance and audit reporting.
Relevant cybersecurity, information security, or security awareness certifications.

Technical Skills