Senior IT Support Engineer

Senior IT Support Engineer

Location: charlotte, NC – Onsite

Exp: 10

Job Description

The Executive Leadership and Headquarters IT Support Specialist provide dedicated, high-touch IT support to Brightspeed’s C-suite, executive leadership team, and employees based at the company’s headquarters.

This role delivers a white-glove support experience across a broad range of technology needs, ensuring issues are resolved quickly, thoroughly, and with minimal disruption. Success requires a strong combination of technical expertise, sound judgment, discretion, communication skills, empathy, and patience.

The specialist will also partner closely with the Microsoft 365, Endpoint, and Service Desk teams to support, manage, and improve Brightspeed’s IT environment.

Required Qualifications

• Strong interpersonal skills, with demonstrated empathy, patience, professionalism, and discretion.
• Ability to remain calm and resourceful while resolving high-priority issues under pressure.
• Advanced web research skills and the ability to quickly identify reliable technical solutions.
• Exceptional verbal and written communication skills.
• Strong knowledge of Windows 10 and 11, macOS, iOS, and Android.
• Solid understanding of PC, Mac, and mobile device hardware.
• Working knowledge of Microsoft 365 applications and services.
• Familiarity with remote support and management tools such as BeyondTrust Remote Support, formerly Bomgar, and Intel vPro.