Manufacturing IT Support

Title: Manufacturing IT Support Engineer

Location: Blue Ball, PA /Onsite

Duration: Full Time

Domain: Manufacturing

EAD

Video Interviews

Experience required: 8-12 years


JOB DESCRIPTION:

Must Have Technical/Functional Skills

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

Stakeholder management, share regular updates and assist in preparing operational reports

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Good experience as a .Net developer

Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net

Good Experience on any SCADA platforms

Strong experience in database technologies of SQL, Oracle.

Interaction with SME s on functional issues

Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

Tracks and report progress to stakeholders

Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

Working with Manufacturing Customer will be an added advantage


Roles & Responsibilities

Day to day incident monitoring and resolution (Service Now preferred)

Interaction with client (IT & Business users) on functional issues

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Interaction with SME s on functional issues

Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

Tracks and report progress to stakeholders

Development of functionalities as per requirement provided y customer


Generic Managerial Skills, If any

Flexible

Excellent communication skills

Continuous learning attitude

Team worker

Meticulous