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Help Desk Engineers - L1/L2 Support

Astir IT SolutionsErie, PA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationErie, PA, United States
Account ManagementActive DirectoryHelp DeskServiceNowJiraWindows Server

Job description

Help Desk Engineers - L1/L2 Support

Erie, PA 16503 (Day 1 onsite)

12+ months contract

Required Skills & Qualifications:

  • Bachelor’s degree or diploma in IT, Computer Science, or related field.
  • 3+ years of experience for L1, 3–6+ years for L2 roles.
  • Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
  • Experience with Active Directory, user account management, and access control.
  • Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
  • Good communication and customer service skills.

Thanks and Regards

Likhita V

Technical Recruiter

Astir IT Solutions Inc.

50 Cragwood Rd., Suite 219,South Plainfield, NJ 07080

Mobile : | Ext - 779

Mail: |

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