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Help Desk support

Talent GroupsMiddleton, WI🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationMiddleton, WI, United States
Microsoft OfficeHelp DeskTechnical SupportWindows Server

Job description

We are seeking a customer-focused Help Desk Support Specialist to provide technical support and troubleshooting assistance in a fast-paced IT environment. The ideal candidate will have hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices, along with a strong understanding of endpoint security practices.

The candidate should possess excellent communication, problem-solving, and customer service skills, with a strong focus on delivering a positive end-user experience.

Required Skills & Qualifications:

  • 3+ years of experience providing technical support in a Help Desk or Service Desk environment.

  • Hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices.

  • Familiarity with endpoint security practices and device management.

  • Strong troubleshooting, analytical, and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Strong customer service skills with a focus on end-user satisfaction and experience

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