Why This Role Stands Out
Advance your career with Accenture by leading critical service request and catalogue management, driving continuous improvement in a hybrid environment. You'll thrive by leveraging your ITIL expertise and collaborative spirit to shape impactful solutions within a globally recognized organization.
Quick Overview
Job Description
Accenture in Melbourne is seeking a Service Request Analyst to champion our Service Request and Catalogue practices, ensuring ITIL alignment, accuracy, and compliance across the portfolio. You will audit requests, drive improvements, and collaborate with service owners and technical teams to define models, approvals, and fulfilment workflows.
You will also develop dashboards to monitor volumes and trends, provide onboarding for new services, and translate complex technical details into clear
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