Senior Executive - E-Commerce Commercial (Accounts Receivables)

About the Company

Aditya Birla Lifestyle Brands Limited (ABLBL), a part of the Aditya Birla Group, is a leading branded apparel company with a comprehensive portfolio of marquee lifestyle brands.

As of March 31, 2025, the Company operates a retail footprint of over 4.6 million sq. ft., comprising 3,253 exclusive brand outlets, presence across 38,000+ multi-brand outlets, and over 7,000 shop-in-shops in department stores across the country.

The Company's brand portfolio includes India's most established and trusted names - Louis Philippe, Van Heusen, Allen Solly, and Peter England - each with a legacy of over 25 years.

These brands have consistently delivered sustained growth, driven by a sharp focus on design-led innovation, category expansion, and operational excellence across product lines spanning formal, casual, and occasion wear.

ABLBL has built a strong presence in the innerwear and athleisure market through Van Heusen Innerwear, which has rapidly scaled its distribution network across India. The Company's portfolio is further enhanced through strategic partnerships with leading international brands including Simon Carter, American Eagle and Reebok. American Eagle has emerged as one of India's most preferred premium denim brands, while Reebok - transitioned under the Company's management in 2022 - has expanded its footprint across multiple channels. Simon Carter continues to strengthen its position in the premium menswear segment through its distinctive design language and curated collections.

About the Job Role

The role is responsible for managing Accounts Receivable (AR) collections for E-commerce and Marketplace channels, ensuring timely realization of receivables, effective deduction management, dispute resolution, and working capital optimization. The incumbent will partner closely with E-commerce, Sales, Commercial, and Finance teams to drive collection efficiency, improve cash flow, minimize revenue leakages, and strengthen financial controls across key marketplace accounts.

Roles and Responsibilities

1. Working Capital Management & Cash Flow Optimization

• Drive working capital improvement initiatives through effective receivables management and collection strategies.
• Analyze customer payment patterns, aging trends, collection efficiencies, and outstanding receivables to identify opportunities for cash flow improvement.
• Monitor overdue balances and implement corrective actions to reduce DSO (Days Sales Outstanding).
• Identify revenue leakages, deduction trends, and recovery opportunities to support profitability enhancement.
• Collaborate with Commercial, Sales, and Finance teams to improve collection performance and working capital metrics.

2. E-commerce Accounts Receivable & Collection Management

• Manage collections from E-commerce customers, marketplaces, and online business partners in line with monthly, quarterly, and annual targets.
• Monitor customer-wise outstanding balances and proactively follow up for timely realization of payments.
• Perform receivables reconciliation against remittances, deductions, claims, returns, and settlements.
• Extract, analyze, and validate transactional data from SAP and other financial systems to identify short payments, pricing discrepancies, and recoverable deductions.
• Ensure timely closure of overdue invoices, collection escalations, and disputed receivables.
• Prepare collection forecasts, aging reports, collection dashboards, and management MIS.
• Track high-risk accounts and drive focused collection actions to minimize credit risk exposure.

3. Deduction Management, Credit Notes & Debit Notes Processing

• Review and validate customer deductions related to trade promotions, discounts, pricing variances, returns, logistics claims, and commercial schemes.
• Process Credit Notes (CN) and Debit Notes (DN) accurately and within defined turnaround timelines.
• Manage customer adjustments through ERP, SAP, and DMS platforms.
• Reconcile deductions with approved commercial agreements and ensure appropriate accounting treatment.
• Drive recovery of invalid deductions through negotiations and dispute resolution.
• Minimize deduction leakages and ensure proper documentation and approvals.

4. Process Compliance, Controls & Governance

• Ensure adherence to finance policies, SOPs, internal controls, and compliance requirements.
• Support automation and process-improvement initiatives across receivable tracking, provision management, balance confirmations, and credit note processing.
• Maintain customer master records and credit control data accurately.
• Perform periodic General Ledger (GL) reconciliations for receivables, discounts, returns, provisions, and deduction-related accounts.
• Support month-end and year-end financial closures through accurate provisioning and receivable reporting.
• Facilitate audit requirements and ensure compliance with internal and external control frameworks.
• Continuously identify opportunities to enhance process efficiency, accuracy, and governance.

5. Customer Reconciliation & Dispute Resolution

• Conduct periodic customer account reconciliations and obtain balance confirmations.
• Investigate and resolve invoice disputes, deductions, claim mismatches, short payments, unapplied receipts, and outstanding exceptions.
• Coordinate with E-commerce teams, Sales, Supply Chain, Customer Service, and Finance stakeholders for issue resolution.
• Monitor customer advances, deposits, disputed balances, and unapplied cash for timely settlement.
• Ensure prompt resolution of claims related to rebates, returns, pricing differences, discounts, and promotional schemes.

6. Business Partnering & Stakeholder Management

• Partner with E-commerce Business Teams, Key Account Managers, Sales, and Finance stakeholders to support revenue realization and working capital objectives.
• Serve as the primary point of contact for AR-related collection and commercial issues for assigned customers.
• Provide actionable insights on customer payment behavior, deduction patterns, credit exposures, and collection risks.
• Build strong relationships with marketplace partners and customers to facilitate faster collections and dispute closures.
• Drive cross-functional collaboration to achieve collection targets and improve overall AR performance.

Qualifications and Experience

• MBA (Finance) / CA Inter / CMA Inter will be preferred.
• 2-6 years of experience in Accounts Receivable, Collections, Commercial Finance, Revenue Accounting, or E-commerce Finance.
• Experience in Retail, Fashion, Lifestyle, FMCG, Consumer Products, or E-commerce organizations is preferred.
• Exposure to marketplace customers such as Myntra, Amazon, Flipkart, AJIO, Nykaa Fashion, Tata Cliq, etc., will be an added advantage.