Epic Training Manager

***Webcam Interview Only *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Remote***

Job Description

• Leads the enterprise Epic training program across DSOHF
• Oversees training strategy
• Manages curriculum development
• Supervises staff
• Ensures readiness and effectiveness for Epic implementations
• Supports upgrades
• Manages workflow changes
• Drives ongoing optimization

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Skills/Requirements

• Epic EHR training program management Required 5 Years
• Epic implementation, upgrade, or optimization experience Required 5 Years
• Leadership and management of Epic training teams Required 3 Years
• Development and management of Epic training curriculum and materials Required 3 Years
• Epic training methodologies and adult learning principles Required 3 Years
• Project management and implementation experience Required 3 Years
• Epic certification/credentialing Highly desired
• Experience supporting behavioral health, long-term care, or complex healthcare environments Highly desired 2 Years
• Experience managing training for multi-site or enterprise Epic environments Highly desired 2 Years