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Full time
Operations & Project Management
XS
Senior Business Analyst - Complaints & Transformation
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Agile
Job Description
XPT Software Australia Pty Ltd in Sydney is seeking a Senior Business Analyst for the Complaints domain. You will assess downstream impacts of UNITE transformation initiatives on the Complaints production and support streams, define business requirements, and collaborate with Agile delivery teams to drive readiness and process improvements.
The role involves crafting SOP updates, coordinating training and communications, validating UAT, and guiding change management activities to ensure seamless
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