Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.

Responsibilities

Respond to incoming support requests and manage service desk tickets through resolution in a timely manner. Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity. Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance. Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration. Troubleshoot common software, hardware, and connectivity problems using a structured support approach.

Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency. Requirements
Experience providing technical support in a help desk or desktop support environment. Working knowledge of Active Directory for basic user and access administration. Familiarity with Microsoft Windows operating systems, including Windows 10. Ability to perform basic troubleshooting for hardware, software, and end-user support issues. Experience working with service desk ticketing systems and maintaining accurate support records.

Strong communication skills and the ability to assist users in a clear, detail-oriented manner. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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