IT Support Engineer - Skaneateles, NY 13152

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Skaneateles, NY. Please see below for full details-

Job Notes:
-- 6-12+ month contract / extensions and perm conversation are possible, but not guaranteed.
-- Onsite in Skaneateles, NY 13152
-- Drug & Background required.

Pay Rate = $26 w2 per hour + benefits

Job Description:

• Provide second-line technical support to end users via remote and onsite assistance
• Resolve hardware, software, operating system, application, and connectivity issues
• Act an escalation point for incidents and service requests from the Service Desk
• Perform IMAC activities (Install, Move, Add, Change) for end-user computing equipment
• Install, configure, replace, and decommission desktops, laptops, peripherals, and mobile devices
• Image, test, validate, and deploy end-user devices and applications
• Deliver hands-on desk-side support and end-user guidance following issue resolution
• Support VIP users and critical business meetings as required
• Accurately document incidents, service requests, and resolutions in the ticketing system
• Ensure tickets and tasks are completed within agreed service level agreements (SLAs)
• Maintain accurate asset records and manage IT equipment inventory
• Collaborate with internal support teams and escalate unresolved issues when necessary
• Follow defined operational, security, and customer support procedures
• Maintain a high standard of customer service and user satisfaction

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