Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Richmond, VA, United States
Posted
3 days ago
Help DeskJiraServiceNowTechnical SupportTicketing Systems
Job Description
Local candidate only.
In person interview only.
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
ABOUT THE ROLE
The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
ABOUT THE ROLE
The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
| Skill | Required /Desired | Amount | Experience you have in years |
|---|---|---|---|
| Microsoft 365 | Required | 5 | |
| Strong communication and interpersonal skills and detail oriented | Required | 5 | |
| Strong analytical and troubleshooting skills | Required | 5 | |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | |
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | |
| Commitment to delivering high quality end user support and customer service | Required | 5 | |
| Experience in a help desk or technical support role. | Required | 5 | |
| Knowledge of IT systems | Required | 5 | |
| Knowledge of print services environment | Desired | 2 |
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.
Similar jobs
- SN
Willow Impatient Analyst
NewShree Narayani Networking Solutions LLC
United States🇺🇸Hybrid23 hours agoContinuous ImprovementMicrosoft OfficePharmacy - SJ
Director, Data Risk Advisory
NewSelby Jennings
Manhattan, NY🇺🇸$225k - $275k/yrHybrid23 hours agoETLBusiness DevelopmentERP+7 - PC
Programmer Analyst
NewPyramid Consulting, Inc.
United States🇺🇸$50 - $53/hrHybrid23 hours agoMicroservicesSpringSpring Boot+5 - LA
Epic Cupid Trainer
NewLANDMARKIT LLC
San Francisco, CA🇺🇸Hybrid23 hours ago - CS
Audio Visual Support Technician
NewCynet Systems
Washington, DC🇺🇸$19 - $24/hrOn-site23 hours agoSOC 2AgileCustomer Success+3 - AT
Programmer Analyst 6
NewAroha Technologies
Lansing, MI🇺🇸On-site23 hours agoSOAPOAuthSSO+7 - SI
Electrical Technician
NewStellar IT Solutions
Madison, WI🇺🇸Hybrid23 hours agoAssemblyAutoCADCompliance+2 - ET
MFT Specialist
NewEPCOT Technologies
United States🇺🇸Remote23 hours agoShellAWSEncryption+8 - 3B
Fusion Global PAYplus or GPP SME
New3S Business Corporation Inc.
United States🇺🇸Remote23 hours agoTriage - MU
JAVA FSD WITH AWS
NewMphasiS Corporation USA
Jersey City, NJ🇺🇸Hybrid23 hours agoMicroservicesSQLAWS+13 - DL
TIBCO Spotfire Admin
NewDiverse Lynx Llc
Stamford, CT🇺🇸$45 - $50/hrHybrid23 hours agoOracleSQLSQL Server+8 - IG
Service Delivery Head (infrastructure)
NewICS Global Soft, Inc.
Beachwood, OH🇺🇸On-site23 hours agoProcess ImprovementRisk ManagementStrategic Planning
