Technology Support Specialist

Location: Concord, CA Salary: $30.00 USD Hourly - $32.00 USD Hourly Description:

Job Responsibilities:

• Provide onsite IT support in a healthcare environment (hospitals and clinics) as the primary "boots on the ground" resource
• Support hardware and software lifecycle management including installation, deployment, upgrades, troubleshooting, and repairs
• Handle Tier I and Tier II support for incidents, break/fix issues, and service requests
• Participate in IT projects such as Windows 11 deployments, system upgrades, and application rollouts
• Maintain accurate documentation in ticketing, asset management, and administrative systems
• Deliver high-quality customer service to internal users, external stakeholders, and vendors
• Perform proactive system maintenance to prevent failures and ensure optimal performance
• Ensure adherence to SLAs by prioritizing and resolving tickets within defined timelines
• Collaborate with Tier II/III teams and escalate complex issues when required
• Conduct root cause analysis and document resolutions to prevent recurring issues
• Follow established processes, documentation, and checklists to maintain consistency and efficiency
• Actively participate in team meetings and contribute to team collaboration initiatives

Must Have / Required:

• 3+ years of hands-on IT support experience (onsite/end-user support preferred)
• Experience supporting Windows environments, including OS deployments (Windows 10/11)
• Strong troubleshooting skills across hardware, software, and end-user applications
• Experience providing Tier I and Tier II support in a structured IT environment
• Familiarity with ticketing systems, asset management tools, and SLA-driven support models
• Excellent communication and customer service skills with the ability to support non-technical users
• Experience working in healthcare, hospital, or clinical environments (highly preferred)
• Ability to work fully onsite and collaborate with cross-functional IT teams

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