Mobility Support Specialist

Genesis10 is currently seeking a Mobility Support Specialist for a contract position with a Global Financial Institution located in Charlotte, NC, Plano, TX and Pennington, NJ. This is a 12+ month contract opportunity.

This role involves providing outstanding client support for mobility-related technologies within a large-scale, global production operations environment. The ideal candidate will have extensive experience with mobile device infrastructure, including iOS and Android, and possess the ability to collaborate effectively with various technical teams to resolve complex issues.

Responsibilities:

• Interface with customers to troubleshoot and evaluate reported failures on specific mobile devices
• Investigate and analyze system logs from both devices and backend infrastructure to determine root cause
• Work with vendors to analyze and resolve issues
• Answer user questions about application downloads, activations, and best practices
• Assist with the setup of new accounts and devices, and provide support for mobile apps
• Collaborate with technical teams such as Networking, GIS, and Server teams to analyze data and determine system failure or root cause during outages

Requirements:

• 5+ years of experience in technical support of a large-scale production operations environment
• Experience in mobility-related technologies in a Global environment
• Experience with Infrastructure operational work related to supporting Mobile Devices management
• Intricate knowledge of mobile device operating systems, specifically iOS and Android, and how they are managed in an enterprise environment
• Well-rounded knowledge of large-scale enterprise networking and mobile device management
• Experience with Microsoft Azure and IaaS (Infrastructure as a Service)
• Ability to work in a collaborative environment via MS Teams or WebEx

Desired skills:

• Strong analytical, problem-solving, and conceptual thinking skills
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi-task, and work effectively in a complex environment
• Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
• Detail-oriented, organized, pro-active, enthusiastic, flexible, and results-driven

Pay range: $58.31 - $66.31 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.