Customer Tech Support Specialist (NEN) with Security Clearance

AstrionDahlgren, VA🇺🇸United StatesPosted Jul 16, 2026

Why This Role Stands Out

Leverage your expertise in network enterprise support and security clearance to make a significant impact in a hybrid role with a competitive salary, contributing to critical Navy operations. This position is ideal for experienced technical support professionals with a strong background in Windows and Microsoft 365, seeking to grow their skills within a reputable organization. Apply today to join a team dedicated to ensuring seamless technological readiness for our armed forces.

Quick Overview

Salary

$57k - $61.2k/yr

Seniority

Mid Senior

Employment type

Employee

Work mode

Hybrid

Location

Dahlgren, VA, United States

Posted

2 months ago

TCP/IPActive DirectoryLESS

Job Description

Overview Customer Tech Support Specialist (NEN) JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $57,000 to $61,200 Astrion has a contingent opening for a Customer Tech Support Specialist (NEN ) supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Customer Technical Support Specialist providing technical service desk support, workstation troubleshooting, and network administration for Navy end-users.

This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, and maintains compliance with Department of Defense (DoD) cybersecurity standards. REQUIRED QUALIFICATIONS / SKILLS:

Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering
Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation
E xperience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networkin g
Must be able to receive and maintain a SECRET clearance PREFERED QUALIFICATIONS / SKILLS:
Bachelor's degree in Information Technology , Computer Science, or a related field.
CompTIA A+, Network+, MS-900, MD-102 RESPONSIBILITIES:
Troubleshooting: Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
Ticket Management: Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.Tech
Refreshes: Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
Account Administration: Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
Compliance: Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates.

VIP Support: Provide dedicated, high-touch technical assistance to senior military officers and civilian executives. #CJ