Human Resources

Business Analyst – Field Operations / Workforce Management

Wise Skulls Corp.St. Louis, MO🇺🇸United StatesPosted Sep 24, 2026

Why This Role Stands Out

This role offers a fantastic opportunity to drive significant improvements in field operations and workforce management, working directly with stakeholders to shape impactful solutions. You'll thrive here if you possess strong analytical skills and a passion for solving complex problems within enterprise field-service applications. Join a dynamic team and contribute to critical business initiatives in this engaging, on-site position.

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

St. Louis, MO, United States

Posted

17 hours ago

AgileStakeholder ManagementWorkforce Planning

Job Description

Title: Business Analyst – Field Operations / Workforce Management
Location: St. Louis, MO (On-site)
Duration: 6 months (possibility of extension)
Job Description:

Overview

We are seeking an experienced Business Analyst with strong Field Operations and Workforce Management experience to support enterprise field-service applications and operational capabilities. This individual will work directly with business stakeholders and technology teams to discover requirements, analyze business processes, and deliver solutions that improve field operations effectiveness.

This is not a traditional documentation-focused BA role. The ideal candidate will be comfortable working through ambiguous business problems, independently eliciting requirements, and becoming a trusted subject matter expert for the business capabilities they support.

Required Qualifications

7+ years of Business Analysis experience
Strong experience in Field Operations, Field Service Management, Dispatch, or Workforce Management domains
Proven experience gathering and defining business requirements from stakeholders
Ability to analyze complex business processes and translate them into functional requirements and user stories
Experience leading requirements workshops, stakeholder discussions, and solution reviews
Excellent communication, facilitation, and stakeholder management skills
Strong analytical and problem-solving abilities
Experience working in Agile and/or Waterfall environments
Ability to work effectively with both business and technical teams
Experience presenting solutions and recommendations to leadership stakeholders

Field Operations / WFM Experience Required

Candidates should demonstrate experience in several of the following areas:

Technician scheduling and dispatch
Appointment booking and appointment lifecycle management
Capacity and quota management
Route optimization and workforce allocation
Mobile workforce enablement
Geofencing and location-based workflows
Demand forecasting and workforce planning
Technician skill and qualification matching
Work order and service request management
Field service execution and technician operations.

Preferred Systems Experience

Experience with one or more of the following platforms is highly preferred:

Salesforce Field Service
Oracle Field Service (OFS / TOA)
ServiceNow Field Service Management
ClickSoftware
IFS Field Service Management
Microsoft Dynamics 365 Field Service
Telecom field workforce management platforms
Custom dispatch, scheduling, appointment, and workforce management systems

Key Responsibilities

Partner with business stakeholders to identify business needs, challenges, and opportunities
Independently discover and define requirements from ambiguous or incomplete requests
Facilitate requirements gathering and business process workshops
Document business requirements, functional requirements, workflows, user stories, and process models
Analyze current-state and future-state business processes
Collaborate closely with development, QA, architecture, and operations teams
Support solution design, testing, implementation, and production issue analysis
Identify process improvements and operational efficiencies
Become a subject matter expert for assigned applications and business capabilities
Build strong relationships with stakeholders and serve as a trusted advisor for business initiatives

Preferred Background

Telecommunications, Cable, Broadband, Utilities, or Field Service industries
Experience supporting technician operations and field workforce management organizations
Strong systems-thinking mindset with the ability to understand application workflows, integrations, and data flows
Previous experience as a Systems Analyst, QA Analyst, or Software Developer is a plus
Experience working with geographically distributed field teams and operational organizations

Important Screening Criteria

Candidates with experience in:

Field technician scheduling
Dispatch operations
Appointment management
Route optimization
Capacity planning
Mobile workforce solutions
Field service operations

Key Traits for Success

Intellectual curiosity and a strong questioning mindset
Ability to turn ambiguity into actionable requirements
Strong ownership and accountability
Learning agility and domain adaptability
Excellent communication and stakeholder engagement skills
Confidence working with senior business and technology leadership teams

Target Profile: Senior Business Analyst with hands-on Field Operations / Workforce Management experience supporting technician scheduling, dispatch, appointment management, route optimization, capacity planning, and mobile workforce solutions within large enterprise environments.
NOTE: Candidates whose Workforce Management experience is limited to Contact Center / Call Center WFM tools (NICE, Verint, Genesys WFM, Calabrio, Aspect, etc.) without field-service or technician-dispatch experience will not be considered.