Service Delivery Manager

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that's safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let's talk today.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainabilitydatesbacktoour roots in 1885, with the invention of the first electric room thermostat.

Responsibilities:

• Service Delivery management
• Raising work orders, assigning and scheduling technicians, liaising with Customers.
• Ensuring completed works are closed off and invoiced in a timely manner (pricing and invoicing of all completed jobs)
• Ensuring all maintenance is completed within budget and all associated paperwork is collated and provided to stakeholders
• Managing Works in progress, providing updates to customers and team
• Providing exceptional customer service to both external and internal customers
• Manage customer issue escalations and ensure actioned and close out
• Raising and issuing of Purchase orders (ordering parts etc).
• Providing support to all internal stakeholders - i.e Service Team Managers, Branch Managers, Technicians, Service Delivery Team Leader
• Technician/Apprentice onboarding
• Supporting Accounts Payable and Receivable teams with invoice queries

What we look for:

• Experience in a high volume, KPI/Target driven, fast paced customer service or administrative role
• Excellent communicator across all forms of communication
• Excellent customer service skills
• High level of experience in MS Office software including Outlook, Word, and Excel
• Someone that enjoys working as part of a high performing team, but can also work independently
• Experience with SMX, Salesforce, SAP preferred but not essential.
• Proactive problem solving - identifying and resolving issues and business improvement ideas.

JCI's Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.