Business Analyst Patient Access (Grand Central / Prelude / Cadence / RTE)

Join a dynamic healthcare technology team as a Business Analyst supporting patient access workflows and Epic application configuration. This 12-month remote opportunity offers the chance to contribute to meaningful system improvements, collaboration across operations and IT, and support for key initiatives that help streamline revenue cycle processes.
Responsibilities

• Support build, maintenance, upgrades, and project work for Epic Grand Central, Prelude, Cadence, and RTE.
• Translate business needs into clear functional and technical design specifications and review them with stakeholders for accuracy.
• Participate in workflow design, validation sessions, testing, and issue resolution for medium to large-scale enhancements and upgrades.
• Serve as a liaison between operations, IT, and third-party systems to help coordinate application support and project delivery.
• Provide assistance with application incidents submitted through the help desk and help troubleshoot defects or system issues.
• Support go-live activities and system upgrades while maintaining strong documentation and change control practices.
• Collaborate with trainers to help develop and maintain application-specific training materials and curriculum.
• Build strong working relationships with end users, business partners, and project teams to support successful outcomes.

Skills

• Active Epic certification in Grand Central, Prelude, Cadence, and RTE.
• At least 4 years of healthcare experience.
• At least 4 years of direct client-facing healthcare domain knowledge, including financial clearance.
• At least 4 years of subject matter expertise in relevant Epic applications.
• At least 4 years of knowledge of revenue cycle metrics, KPIs, and process improvement practices.
• At least 2 years of Epic experience and direct client experience.
• Strong analytical skills with the ability to assess workflows, data, and technical issues.
• Clear communication skills and the ability to work collaboratively across teams.
• Self-directed approach with strong organization and follow-through.

Preferred Skills

• Additional experience with Epic Grand Central, Prelude, Cadence, and RTE beyond core certification requirements.
• Completion of Epic CEE to maintain certifications, proficiencies, and badges.
• Experience supporting patient access operational functions and related policies and procedures.
• Background in mentoring team members or serving as a subject matter expert.
• Comfort working in fast-moving project environments and contributing to system upgrades and enhancements.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel respected, supported, and empowered to succeed. We welcome candidates from all backgrounds and encourage applications from individuals who bring unique perspectives and experiences.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.