Lead Quality Engineer - Retail Systems

Job#: 3046621
Job Description:
Lead Quality Engineer - Retail Systems
Location: San Ramon, California (Onsite)
Role Overview
We are seeking an experienced Retail Systems Quality Engineer to ensure the quality, reliability, and scalability of the core retail store systems that power our in-store and omnichannel experiences. This role will own quality strategy, test automation, system validation, and operational readiness across store-facing applications. The successful candidate will be hands-on, dynamic, and possess strong communication and problem-solving skills suitable for a startup environment.
Key Responsibilities

• Define and execute comprehensive quality strategies for retail store systems, including POS, OMNI fulfillment, inventory receiving, and store operations applications.
• Develop and maintain scalable automated testing frameworks for retail applications and services.
• Validate integrations between retail platforms, including Shopify, ERP systems, and OMS platforms.
• Support international store launches by validating country-specific business processes, localization, and compliance.
• Validate retail systems in real-world store environments, ensuring reliability with POS hardware and other devices.
• Develop quality metrics and dashboards to monitor defect trends, release quality, and system reliability using tools such as Splunk and New Relic.
• Validate data accuracy across inventory, order management, and financial systems.
• Partner with Engineering, Product, Retail Operations, and Business teams throughout the development lifecycle.

Required Qualifications

• 5+ years of experience in Quality Engineering, Software QA, Test Automation, or Retail Systems Validation.
• Strong experience testing retail store systems and omnichannel platforms.
• Experience supporting POS, Order Management, Inventory, Fulfillment, or Store Operations applications.
• Strong, hands-on experience with test automation frameworks and CI/CD integration.
• Strong SQL skills for data validation and reconciliation testing.
• Experience testing APIs, integrations, and distributed systems.
• Knowledge of software quality methodologies and SDLC best practices.

Preferred Qualifications

• Experience with Shopify and retail commerce platforms.
• Experience validating ERP, OMS, WMS, and loyalty system integrations.
• Knowledge of event-driven architectures and messaging systems such as Kafka.
• Experience with cloud-based applications and AWS environments.
• Familiarity with Docker, Kubernetes, and Infrastructure-as-Code validation.
• Experience with monitoring and observability tools including Splunk and New Relic.
• Experience supporting global retail organizations and international deployments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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