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RemoteFull timeCustomer Service

DACH Enterprise Customer Success Manager

ControlupGermany🇩🇪Germany

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationGermany, Germany
WorkdayArticulateCustomer Success

Job description

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As an Enterprise Customer Success Manager for the Dach region, your primary mission is to ensure that our most strategic Dach customers are achieving meaningful, measurable outcomes with ControlUp, and that the right people within their organization are aware of and aligned with that value. What you own is the customer’s success: their adoption, their results, and their confidence that ControlUp is delivering on its promise. You will also be responsible for proactively identifying risk in your accounts — whether related to adoption, engagement, satisfaction, or environment health — and for taking ownership of escalating and driving resolution before those risks become problems. You will serve as the primary quarterback for your portfolio, with access to any resource or subject matter expert you need from Support, R&D, Marketing, and Management to drive that success.

Who we’re looking for:

We’re looking for a strong communicator and natural leader who takes initiative, collaborates well, and is always looking to grow.

You are, at your core, a trusted advisor and outcome owner — not a salesperson. The best CSMs here are motivated by the genuine success of the customers they serve, and energized by helping senior IT leaders and executive stakeholders see and articulate the value ControlUp delivers. If that’s what drives you, you’ll thrive here.

You’re a strong leader and project manager, comfortable guiding senior IT professionals, executive stakeholders, and business unit leaders through our customer lifecycle methodology and value pyramid conversations.

You’re highly organized and disciplined about where you spend your time. Knowing where not to focus matters as much as being able to prioritize your top accounts.

You will not be responsible for structured product training, though you will be expected to know the product deeply — every component of the ControlUp suite — and fluently guide customers on how different capabilities can serve their goals.

You will not be responsible for single-handedly executing technical implementation, but you will own it as a project manager — coordinating resources, keeping things on track, and ensuring successful outcomes.

You will not be responsible for troubleshooting issues, but knowing when and how to point a customer in the right direction (a relevant KBA, the right support contact) will quickly set you apart.

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