Service Technician I

Service Technician I | West Suffield, CT, United States | On-site We're hiring on behalf of a world-leading provider of integrated security solutions, known for protecting, connecting, and optimizing businesses globally. With a vast network of over 13,000 colleagues across 40 countries, this organization is dedicated to making the world a safer place and delivering unparalleled client experiences through its people, knowledge, and technology. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application issues individually and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications through a digital change control tracking system. • Conduct end-to-end testing of all system upgrades and major modifications. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Working knowledge of network communications and IP addressing. • Strong written and verbal communication skills, problem-solving, and analytical abilities. • A positive attitude and strong work ethic. What's On Offer • Paid company training and educational assistance. • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. • 401K with a 60% match up to 6% of salary. • Company vehicle, laptop, and cell phone provided. Apply via Haystack today!