Field Services Engineer

· Assist in pre-installation site planning as directed by the Head of Field Operations

· Arrive onsite with all tools and equipment necessary for installation.

· Participate in the Robotics pre-install safety review with all install team members.

· Perform mechanical assembly, wiring, and configuration of robotic cells and safety systems.

· Ensure all work meets  quality standards and site-specific requirements.

· Interpret mechanical drawings and electrical schematics to support accurate installation.

Commissioning of RL and R6 Robotic Systems

· Arrive onsite at least 30 minutes prior to plant production.

· Follow all plant-specific safety, hygiene, and operational protocols.

· Apply code updates and configuration changes as provided by Controls Engineering.

· Conduct system testing, calibration, and validation to ensure optimal performance.

· Deliver hands-on training to operators and maintenance staff on robotic system operation, safety, and basic troubleshooting.

· Maintain accurate commissioning documentation in MaintainX.

Technical Support / Field Service

· Respond to service calls promptly and professionally, providing solutions that reflect service-first culture.

· Perform scheduled preventive maintenance and emergency repairs to minimize downtime.

· Troubleshoot issues related to motion control, sensors, mechanical components, and system integration.

· Communicate service issues, customer concerns, and field observations directly to the Head of Field Operations.

· Report travel plans, current location, and site status to the Head of Field Operations or Field Service Lead, as directed.

· Maintain accurate service logs and customer records in MaintainX.

· Complete all expense reports accurately and on time.

· Maintain company vehicle per policies, including cleanliness and repairs.

Uphold all safety, hygiene, and biosecurity protocols in processing environments.