Salesforce Business Systems Analyst

Role: Salesforce Business Systems Analyst
Location: Remote (USA)
Contract: Long-term contract

Job Description:
We are looking for a mid-level Salesforce Business Systems Analyst to support the implementation and optimization of Sales, Service, and Revenue Cloud, with a specialized focus on Quote-to-Cash (CPQ). The ideal candidate will have hands-on experience configuring quote templates, pricing rules, and approval workflows, and will serve as a bridge between business users and technical teams.

Key Responsibilities

• Gather and document business requirements for Sales, Service, and Revenue Cloud processes, with emphasis on quote management.
• Configure and test Salesforce CPQ features: quote templates, product rules, pricing rules, discount schedules, and approval processes.
• Map end-to-end quote-to-order and order-to-cash workflows, collaborating with sales, finance, and customer support teams.
• Support data migration, integration, and user acceptance testing (UAT).
• Create training materials and deliver end-user training on CPQ and related Salesforce modules.
• Maintain configuration documentation, user stories, and process maps.

Required Skills & Experience

• 5+ years as a Salesforce Business Systems Analyst or Administrator.
• Hands-on configuration experience with Sales Cloud (Opportunities, Products, Price Books) and Service Cloud (Cases, Knowledge, Entitlements).
• Demonstrable Revenue Cloud/CPQ expertise: quote templates, product bundles, pricing rules, approval workflows.
• Proficiency in Salesforce declarative tools: Flows, Validation Rules, Custom Objects, Reports & Dashboards.
• Strong requirement-gathering, process-mapping, and stakeholder-management skills.
• Excellent written and verbal communication.

Preferred Qualifications

• Salesforce CPQ Specialist, Administrator, or Business Analyst certification.
• Experience integrating Salesforce with ERP or billing systems (e.g., SAP, Oracle, Workday).
• Background in healthcare, life sciences, or manufacturing industries.
• Familiarity with Agile/Scrum methodologies.