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Amazon Connect Architect/Consultant - No C2C

Purplejack Technologies LLCWilmington, DE🇺🇸United StatesPosted Sep 24, 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to architect cutting-edge contact center solutions with Amazon Connect, leveraging your extensive AWS and integration expertise to drive innovation. If you're a seasoned professional with a passion for optimizing customer experiences and a strong background in cloud technologies, this position provides excellent scope for impactful work and continuous skill development. Apply today to shape the future of contact center technology!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Wilmington, DE, United States
Posted
17 hours ago
SAFeDynamoDBNode.jsSQLSpinnakerAPI GatewayAWSETLPCI DSSSAMLSSOSalesforceScrumActive DirectoryAgileC#CRMERPComplianceGDPRGitHIPAAJavaJavaScriptJenkinsKanbanPythonRedshiftServiceNowTechnical SupportTerraform

Job Description


  • Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
  • Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
  • Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
  • Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
  • Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
  • Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.


Requirements

  • 12+ Years of Experience
  • Amazon Connect & Contact Lens
  • Contact Flows, Advanced Routing, Speech Recognition, AWS Lex & Polly
  • Amazon Connect Integration with Lambda, SQS, SNS
  • Amazon Connect APIs & SDKs
  • AWS Infrastructure: EC2, S3, VPC, API Gateway, Step Functions
  • AWS Security Best Practices
  • CRM Integration: Salesforce, ServiceNow
  • CRM APIs & Data Models
  • Python, Node.js, JavaScript, Java, C#
  • SQL & NoSQL: RDS, DynamoDB, Aurora, Redshift
  • AWS Glue & Kinesis / ETL
  • Agile: Scrum, Kanban, SAFe
  • DevOps & CI/CD: Terraform, Jenkins, Spinnaker, Git
  • Security: Active Directory, IAM, SAML, SSO
  • Compliance: PCI DSS, PII, HIPAA, GDPR
  • Networking & Telephony Protocols
  • 5+ Years Contact Center Technologies & Cloud Architecture
  • 5+ Years Hands-on Amazon Connect & AWS
  • 2+ Years Terraform

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