Director of Inside Sales (Kansas City)

Job Description
Job Description
COMPANY:
Our client is an established nationwide supplier of industrial, safety, material handling, and operational products. They support businesses across manufacturing, warehousing, food processing, sanitation, maintenance, and other industrial environments.
They are hiring a Director of Inside Sales Operations to lead and improve the performance of its Inside Sales and Customer Service teams.

JOB

As the Director of Inside Sales Operations, you will report directly to executive leadership and oversee both the Inside Sales and Customer Service teams. In this role, you will help bring more structure, consistency, and accountability to the department.
This is a hands-on leadership role for someone who enjoys developing people, improving day-to-day processes, and using data to make smart decisions. The right person will be comfortable stepping into a visible role where they can support the team, improve communication, and help create a more efficient and customer-focused operation.

QUALIFICATIONS

7+ years of leadership experience in inside sales, sales operations, customer service, commercial operations, or a related function
Experience leading customer-facing teams in a B2B environment
Strong people leadership, coaching, and manager development skills
Comfortable using metrics and reporting to guide decisions
Strong communication skills with both internal teams and customers
Experience working cross-functionally with sales, operations, procurement, IT, or similar teams
Highly organized, analytical, and comfortable leading through change
Experience in distribution, wholesale, industrial supply, manufacturing, or a similar B2B environment preferred
HubSpot or CRM experience is a plus
Bachelor’s degree preferred
Must be able to work full-time in office in the Kansas City area
BENEFITS:
$90,000 to $120,000 base salary, depending on experience
Fully paid employee medical insurance
Dental and vision coverage
Company-provided life insurance
401(k) with company match
Direct access to executive leadership
Opportunity to lead two important customer-facing teams
Ability to improve team culture, customer experience, and operating structure