APS6 Senior Salesforce Helpdesk Support

Job Description:

Australian Citizens residing in Australia only respond.

1. Must have: o Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. o At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered.

2. Have specialist ICT skills and knowledge in the following: o Import and management of data through tools such as Salesforce Data loader. o Salesforce Reports and Dashboards. o User provisioning and profiles and permissions. o Process automation using flows to improve efficiency and user experience. o Debug Incidents in Production.

3. Experience in Service Cloud, Experience Cloud and Public Sector Solutions.

4. Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.

5. Minimum NV1 security clearance.

6. Be able to attend the Canberra office in-person 3 days per week.

Desirable criteria

1. Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.

2. Proven capability in managing and executing Salesforce Sandbox Refresh activities.

3. Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on new features and enhancements.

4. Working understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents.

Required Skills:

Spring Permissions Profiles Import Kanban User Experience Agile Features Agile Methodologies Developers Communication Skills Automation Scrum Security Troubleshooting Business Communication Management