Service Desk Analyst

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

Traits that will help you succeed

• Provide technical support for desktops, laptops, software, phones, and peripheral equipment.
• Troubleshooting and performing a variety of technical tasks.
• Logging requests and incidents in the ITSM tool.
• Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.
• Assist in basic operation and maintenance of shared equipment.
• Preparing detailed instructions, training, and educating users in the operation of technology systems.
• Maintain knowledge of current trends, risk mitigation and security methods.
• Provide after hours support on a rotational weekly basis.
• Other duties as required.

Essential skills and Experience

• Minimum 2 years experience in a similar IT Service Desk role.
• Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.
• Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.
• Experience with managing work through an IT Service Management tool.
• Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.
• Excellent communication skills, written and verbal.

Benefits available

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces.

We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

At Estia Health, we're more than just a workplace, we're a community dedicated to enriching lives and making a difference. It you're passionate about aged care and want to be part of something meaningful, you've found your home. When you join the Estia Health family, you'll feel it: the warmth in every greeting, the care in every action and the sense of belonging that sets us apart. For our residents and team, this isn't just a place, it's family. Our Family.