Bilingual Helpdesk Technician - French Canadian

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization).

With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?Provide professional end-user support via telephone, email, and ChatProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsRequisition Notes:This can be remote agent. Drug testing will be required.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

What do you need to succeed?High school diploma or equivalent requiredBrowser troubleshootingMobility0-1 year"s relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training.

Provide necessary support as part of client"s contract and purchase order renewal functionApplies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Exercises judgment within defined guidelines and practices to determine appropriate actionFluency in French