Automotive Finance and Insurance Manager (F&I)

Finance Manager (F&I Manager)
Serra Ford Farmington Hills is seeking an experienced and motivated Automotive Finance Manager (F&I Manager) to join our growing team. This position plays a critical role in delivering an exceptional customer experience while maximizing dealership profitability through financing, insurance products, and compliance excellence.
The ideal candidate will be knowledgeable in automotive finance, deal compliance, lender relations, regulatory compliance, and customer-focused sales. At Serra Ford Farmington Hills, we strive to make every customer a customer for life. Happy employees create happy customers, and we reward individuals who stay motivated and work hard. Great compensation package with performance incentives

• Medical, Dental, Vision, 401(k), and additional benefits
• Assist customers in securing vehicle financing and protection products that enhance their ownership experience
• Structure finance transactions for maximum profitability while maintaining lender approval standards
• Present finance and insurance products professionally and effectively
• Submit credit applications and work directly with lenders to obtain approvals
• Accurately desk deals and make sound credit decisions within dealership guidelines
• Prepare all finance contracts, paperwork, and deal documentation
• Ensure compliance with all federal, state, local, and lender regulations
• Maintain proficiency with title laws, registration requirements, and funding procedures
• Deliver completed finance packages and explain contract details to customers
• Audit completed deals to ensure accuracy and compliance
• Monitor contract funding and resolve any issues to ensure prompt payment
• Maintain all required certifications and training for the position
• Provide exceptional customer service throughout the financing process

College degree preferred or equivalent automotive finance experience

• Minimum three years of automotive sales, finance, or F&I experience preferred
• Strong knowledge of dealership finance and insurance procedures
• Understanding of lender programs, credit analysis, and funding processes
• Knowledge of title laws, registration requirements, and compliance regulations
• Strong closing abilities and customer relationship-building skills
• Basic Microsoft Office, dealership software, and internet proficiency
• Ability to maintain confidentiality and handle sensitive financial information
• Strong customer service and relationship-building skills
• Ability to present financial products confidently and professionally
• Self-motivated with a drive to achieve performance goals
• Serra Ford Farmington Hills is part of Serra Automotive, one of the nation's largest privately held automotive groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has grown to over 60 dealerships across 8 states, representing 27 brands and employing more than 3,600 people. Our commitment to integrity, service, and employee development has made Serra a trusted name in automotive retail.

Serra Ford Farmington Hills is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. We comply with all workplace safety regulations, including MIOSHA, and provide reasonable accommodations to qualified individuals with disabilities. This role may require prolonged standing, lifting/moving objects, and driving company or customer vehicles with a valid license and satisfactory motor vehicle record. Employees are expected to act professionally, follow policies, and understand that job duties may change based on business needs.