ServiceNow Developer

ServiceNow Developer

Department: Cyber Services and Capabilities

Employment Type: Full Time

Location: AUS Sydney Clarence Street

Compensation: AU$125,000 / year

Description

Position Title: ServiceNow Developer

Location: Sydney, Australia

Role Purpose: This role is a Full Stack JavaScript Developer is responsible for designing, building, and maintaining secure, scalable, and high quality applications that extend and enhance our ITSM platform (ServiceNow).

Operating within a cybersecurity focused Managed Services environment, this role requires strong full stack JavaScript expertise across backend, frontend, and API development, combined with a security first mindset. The developer will take ownership of end to end solutions-from requirements and design through implementation, testing, and support-working closely with ServiceNow administrators, engineers, and business stakeholders.

Key Responsibilities

• Application Development: Design and develop custom JavaScript applications within our ServiceNow platform to automate business processes and resolve complex operational challenges.
• Requirements Gathering: Collaborate with stakeholders across the organization to understand their needs and translate them into technical solutions within ServiceNow.
• Security & Compliance: Implement secure coding practices aligned to SSDLC principles, including data protection, access control, and auditability.
• Customization and Integration: Customize existing applications and integrate with external systems and APIs to enhance functionality and user experience.
• Quality Assurance: Conduct thorough testing of developed applications and solutions. Ensure compliance with coding standards and best practices.
• Continuous Improvement: Identify technical debt and opportunities to improve platform reliability, developer experience, and delivery velocity.
• Documentation and Support: Create comprehensive documentation for developed applications and provide ongoing support and enhancements based on user feedback.
• Collaboration: Work closely with the System Administrators and other IT team members to ensure seamless implementation and operation of developed applications.

Minimum Requirements

• Very strong knowledge of JavaScript, NodeJS and the React framework
• Experience with modern JavaScript tooling (ES6+, npm, build pipelines)
• Experience designing and consuming APIs in production environments
• Ability to write clean, maintainable, well documented code
• Understanding of Secure authentication & authorisation techniques
• Strong knowledge of both Server and Client Side JavaScript development
• General programming skills and understanding of secure software development lifecycle (SSDLC)
• Excellent communication and teamwork abilities
• Ability to manage multiple projects simultaneously and meet deadlines
• Creative thinking and problem-solving skills

Desirable Requirements

• Bachelor's degree in computer science, information systems, or related field
• Significant demonstrable experience specific to Full Stack JavaScript development.
• Other relevant certifications.
• Experience working in a security focused environment
• Knowledge of the ServiceNow Ecosystem is not a requirement but would be useful.

Behaviours

• Working Hours: The working hours are hrs Mon-Fri, and you would be expected to be working and contactable throughout those times. There is no scheduled out of hours work but may be required in emergency situations only.
• Professionalism: Conduct yourself with professionalism, integrity, and ethical behaviour in all interactions and situations.
• Accountability: Takes ownership of deliverables and sees work through to completion.
• Proactive: Demonstrate a proactive approach to process improvement and process creation, ensuring conformity to the standards of the GMS Development Team.
• Learning mindset: Actively keeps skills current in a fast evolving JavaScript and security landscape.
• Collaboration: Work well within a team environment, communicating effectively with colleagues from different departments and sharing insights to improve security posture.
• Adaptability: Embrace changes in technology and processes, adapting to new challenges and learning quickly in a dynamic security landscape.

Ways of Working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our Company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Job Benefits

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th month pay and performance based bonus plan
• Day 1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings