Customer Service Claims Representative - Remote / Telecommute

Job Title: Customer Service Claims Representative - Remote / Telecommute

Job Location: Seven Hills, OH

Job Type: Contract

Pay Range: $10.00hr - $15.00hr

Job Overview:

The candidate will expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison to assist customers in contacting the appropriate person to resolve problems and questions.

Primary Purpose:

To expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison in assisting the customer with the correct contact person to resolve problems and questions.

Essential Functions and Responsibilities:

• Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both internal and external customer requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence, and the claims system regarding documentation required to process a claim, required time frames, and claim status.
• Communicates clearly and professionally with the customer by telephone and written correspondence regarding all aspects of the claims process.
• Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.

Additional Functions and Responsibilities:

• Performs other duties as assigned.
• Supports the organization s quality programs.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities