Remote Membership Sales and Service Representative

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description:

Position Description Primary Duties and Responsibilities: Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities. Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.

Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures. Handle, resolve, and process all membership enquiries through first call resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc. Sell new memberships, upgrades whenever possible to increase base growth. Act as contact for membership sales through direct mailings and marketing promotions.

Maximize all NBO opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills. Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program. Complete Triptik requests; assist in auto vacation planning, etc. Receive and process cross-over support as needed during disaster situations.

Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.

How do we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Hourly rates starting at $16.75, depending on experience Overtime earning potential at time and a half the hourly wage Fully paid training Medical, dental, and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program, and other professional development opportunities AAA Membership Discounts, perks, rewards, and much more Education: High school diploma or equivalent Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.

Experience: Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.

Knowledge and Skills: Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required. Must have excellent communication skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented. Must have soft sell skills and be able to multitask. Ability to set up computer equipment and troubleshoot minor connectivity issues.

Preferred Qualifications MS Office (Outlook, Teams, Word, Excel, PowerPoint) Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience. Work Environment This is a Call Center where employees work remotely full-time.

An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located
Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program.

Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace.

Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

If you have a disability and require an accommodation to help you complete our employment application process, please send an email to Talentacquisition@acg.aaa.com indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.