Sales, Events & Reservations Assistant

Company Description
​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an

Equal Opportunity Employer. Feel free to visit our website at
to find out more about our company.
EOE/M/F/D/V
Job Description
To actively support the Commercial Division, with prompt response to client inquiries –at the request of Managers and Directors or in their absence - comprehensive management of bookings to include all required information for file creation and applicable maintenance, and preparation for VIP arrivals.

Summary of Responsibilities

Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:
Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives
Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed
Compile and distribute site alerts, as requested by Sales and Events Teams
Preparing for VIP stays including reaching out to high-rated suite guests.

General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices. General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations)
Participate in monthly departmental meetings
Assist with office equipment operation such as printers, copiers, phones etc.

Any other reasonable requests made by the Leadership or Executive Teams
Qualifications
Qualifications:
Proficiency in Microsoft Window applications required (Word, Excel, Outlook)
Experience with Opera Cloud preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem-solving abilities
Highly responsible and reliable
Ability to work independently (self-starter) but also as part of a team of Assistants
Ability to focus on guest needs, remaining calm and courteous at all times
University/College degree in a related discipline preferred
$37.50/ hourly
Job Requirements:
Must have proof of eligibility to work in the United States.

Must be willing to work weekly schedule of Tuesday-Saturday
Physical Aspects of Position (include but are not limited to):
Sitting and standing
Ability to lift up to 20 lbs
Handling paper
Working at a computer
Additional Information
All your information will be kept confidential according to EEO guidelines.

Job-Category: Sales & Marketing
Job Type: Permanent
Job Schedule: Full-Time