Inside Sales Concierge

Job Description
Job Description
Golden Limousine International
Inside Sales Concierge
Position Overview
Golden Limousine International is a premium ground transportation company based in Milan, Michigan. We provide luxury sedan, SUV, motorcoach, and charter services to corporate clients, event planners, and individuals who expect the best. Our clients are not just booking a ride. They are entrusting us with moments that matter: a wedding day transfer, a CEO arriving to a high-stakes meeting, a team traveling across the country for a championship game.

We take that seriously, and so should you. As our Inside Sales Concierge, you are the first voice they hear and the first impression we make. That is not a small thing. You will be responsible for converting inbound inquiries into booked business, but more than that, you will set the tone for the entire client experience. Every person who contacts Golden Limousine should feel, from the very first interaction, that they are in exceptionally capable hands.

Key Responsibilities
Inbound Quote Management
Respond to every inbound inquiry, whether by phone, email, or web, with urgency and warmth; a prompt, thoughtful response is itself a service standard
Listen carefully to understand the full context of each request, because the details matter: who is traveling, what the occasion is, what level of service will make the experience exceptional
Prepare accurate, polished quotes and follow through with the energy of someone who genuinely wants to earn the business
Manage the quote pipeline through the CRM so that no inquiry is left waiting and no opportunity is overlooked
Client Experience and Relationship Development
Treat every caller as if they are the most important client we have, because in that moment, they are
Build genuine rapport with new and returning clients; remember names, preferences, and the little things that make people feel valued
Identify opportunities to enhance the experience, whether through vehicle upgrades, added amenities, or anticipating needs before the client even thinks to ask
Coordinate closely with dispatch and operations so that what you promise in the quote is exactly what the client receives on the day of service
Sales Operations
Maintain accurate records of all client interactions and booking activity in the CRM
Track conversion rates, quote volume, and follow-up cadence; report on key metrics weekly
Support the development of corporate accounts by nurturing inbound inquiries from businesses, event planners, and venues
Collaborate with leadership on pricing, promotions, and service offerings as needed
Qualifications
Required
3+ years of inside sales, customer service, or hospitality experience, preferably in a premium or luxury service environment
Exceptional verbal and written communication skills; you represent a white-glove brand
Strong organizational skills with the ability to manage multiple active quotes and follow-ups simultaneously
Proficiency with CRM platforms and standard business software (email, spreadsheets, booking tools)
Self-motivated with a competitive, goal-oriented mindset and a genuine enjoyment of closing business
Preferred
Experience in ground transportation, travel, events, or hospitality industries
Familiarity with luxury brand standards and the expectations of corporate and high-net-worth clients
Experience working with HubSpot, Salesforce, or similar CRM platforms
Compensation and Benefits
Base salary commensurate with experience
Performance-based commission structure tied to booked revenue
Company-matched 401(k) retirement plan
Paid time off and holidays
Professional development opportunities
A culture where your work is seen, your ideas are heard, and your growth is supported

Who We Are Looking For
We are not looking for someone who processes inquiries. We are looking for someone who understands that every call is an invitation to make a person feel extraordinary. At Golden Limousine International, our standard is simple: every client, every time, treated like royalty. That means the first-time caller planning a daughter's prom night gets the same care and attention as our longest-standing corporate account. It means you follow up, not because a system reminds you to, but because you genuinely want to earn their trust.

It means you take pride in the work, even when no one is watching. If you are the kind of person who lights up when you make someone's day easier, who finds satisfaction in a well-handled call and a confirmed booking, who understands that in a luxury service business your warmth and professionalism are the product before the product is ever delivered, then this is your role. We want people who belong here because this is who they already are. Golden Limousine International | Milan, Michigan | goldenlimousine.com