IT Support Technician

Role : IT Support Technician II (Field Services)

Location : Duarte, CA

About the Role

We're looking for an IT Support Technician II to keep our end-user devices running smoothly and our people productive. You'll work hands-on with laptops, desktops, and endpoint software — diagnosing issues, spotting patterns before they become bigger problems, and making sure fixes are documented well enough that the next person doesn't have to start from scratch.

This is a great fit for someone who already has solid IT support fundamentals and wants to grow into more complex systems and cross-team coordination work.
 

What You'll Do

• Investigate tickets, device data, and user feedback to find root causes — not just quick fixes
• Support device setup, software installs, image validation, access requests, and retiring old equipment
• Write clear documentation: requirements, test steps, runbooks, and handoff notes
• Work with security, identity, engineering, and other IT teams when issues cross departments
• Track ticket trends and device performance, and flag where things need attention

 

Required Qualifications

• Experience with Windows and Microsoft endpoint technologies
• Familiarity with ITSM tools (e.g., ServiceNow or similar ticketing systems)
• Strong written documentation skills
• Comfortable following established runbooks/SOPs and escalating with full technical detail when needed
• Solid customer service instincts — you'll be working directly with end users

 

Preferred Qualifications

• Prior experience in endpoint lifecycle management or device imaging
• Exposure to identity/access management workflows
• CompTIA A+ / Network+ or equivalent certification
• Experience contributing to root-cause or trend analysis reports

 

Manish Sarswat   E-Solutions W:    Offices in 35 countries with a global workforce in 150 countries   Disclaimer: E-Solutions is an equal opportunity employer. We do not discriminate based on protected characteristics. EEO/AA/M/F/Vet/Disability. |

 

 

 

 

IT Support Technician1desktop,ticketing,IT TroubleshootingN/AW2United States