Engineering IT Support Specialist

Job#: 3053919
Job Description:
Apex Systems is looking to hire an ONSITE Engineering IT Support Specialist for our client based out of Greensboro, NC.
This assignment is anticipated to be a 6-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.
This role will require onsite support Monday through Friday.
Responsibilities:

• Provide hands-on IT support for business-critical incidents impacting engineering, testing, laboratory, and office environments.
• Troubleshoot and resolve issues involving Windows computers, engineering workstations, hardware, software, peripherals, user access, and network connectivity.
• Support specialized engineering and test environments, including HIL rigs, lab computers, test workstations, and associated network connections.
• Assess incident severity and business impact, restore service when possible, and escalate issues to the appropriate technical teams when necessary.
• Install, configure, replace, and maintain approved laptops, desktops, applications, peripherals, and other endpoint equipment.
• Support software installations, endpoint deployments, migrations, upgrades, patching, vulnerability remediation, and hardware refresh activities.
• Troubleshoot LAN connectivity and other local infrastructure dependencies affecting end-user productivity.
• Document incidents, service requests, troubleshooting activities, asset information, and resolutions within IT service management systems.
• Provide timely status updates to users and technical stakeholders during high-priority incidents.
• Coordinate with local and remote infrastructure teams, maintaining ownership through resolution or successful escalation.
• Identify recurring technical issues, document known solutions, and recommend improvements to reduce future downtime.
• Follow established information security, change management, safety, and IT support procedures.

Experience:

• Experience providing onsite deskside, desktop, field, or enterprise IT support in a business-critical environment.
• Strong troubleshooting experience across:
  • Windows operating systems
  • PCs and laptops
  • Hardware and peripherals
  • Software and applications
  • User access
  • LAN/network connectivity
• Experience utilizing IT Service Management (ITSM) or ticketing systems to manage incidents, requests, changes, and support activities.
• Working knowledge of endpoint security, software deployment, patching, and hardware lifecycle management.
• Ability to assess urgency, prioritize competing issues, and remain effective during time-critical incidents.
• Strong written and verbal communication skills with disciplined technical documentation.
• Ability to provide hands-on installation, replacement, connection, configuration, and troubleshooting of IT equipment.
• Relevant technical education or equivalent hands-on IT support experience.

Technical Skills:

• Microsoft Windows
• Desktop and laptop hardware troubleshooting
• LAN / network connectivity
• Endpoint security and patching
• Software installation and deployment
• ITSM / ticketing systems
• Hardware and endpoint lifecycle support
• Engineering and test workstations
• HIL (Hardware-in-the-Loop) rigs
• Specialized laboratory and engineering devices

Nice to Have:

• Experience supporting engineering, manufacturing, laboratory, or product testing environments.
• Previous support of HIL/test rigs and specialized engineering hardware.
• Experience working with global or Tier 2/Tier 3 infrastructure support teams.
• Experience supporting vulnerability remediation, equipment refreshes, and large-scale endpoint deployments.
• Background supporting environments where downtime directly affects engineering or operational productivity.

Why Work for Apex Systems:

• We offer weekly pay, direct deposit, competitive pay rates
• Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
• Discounts to most major certification programs, access to multiple technical training platforms and programs

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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