Recreation Operations Assistant I - (Golf Clubhouse Attendant)

Parks & Recreation

Recreation Operations Assistant (Golf Clubhouse Attendant)

Posting Expires: Open Until Filled

Salary: $17.50 hour

General Description and Classification Standards

Assist the Operations Manager in achieving objectives by maintaining membership and facilities and generating revenue.

Supervision Received

Works under supervision of Operations Manager focusing on long-term and short-term operating objectives.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

Provides assistance to customers in all facets of daily operations; perform operations and function of facility to increase efficiency and quality of services. Make reservations, assist customers with needs at the course level. Answer customer queries to meet needs while following established policies and procedures. Maintains and grows membership and customer base by promptly handling member and guest concerns and issues. Ensures open communication and high visibility to members and guests. Work closely with the Operations Manager, and all other department heads to ensure compliance with facility standards. Employ multiple procedures and methods to accomplish tasks. Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies. Adhere to work methods, timetables, performance standards, etc. Implement and support all initiatives and programs as requested by management. Attend staff meetings as needed.

Decision Making

Follows standardized procedures and written instructions to accomplish assigned tasks.

Leadership Provided

Meet with Operations Manager to discuss procedures and improvements for clubhouse operations.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities; Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job. Ability to communicate both orally and in writing in a clear and concise manner.

Minimum Qualifications – Education and Experience

High School Diploma or GED equivalent.

A basic knowledge of golf and golf tournament operations.

Preferred Qualifications – Education and Experience

Two (2) years of experience in Customer Service (or related operational role).

Licensures and Certifications

Valid State of Georgia driver’s license required.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.