Level 2/3 IT Support Engineer

Your new company A growing Managed Service Provider requires a Level 2/3 Support Engineer for a permanent opportunity commencing ASAP, to be based at their Geelong office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.

Your new role

• Providing 2nd & 3rd level support for a broad range of clients.
• Handling escalations for the level 1 Helpdesk team.
• Maintaining relationships with clients.
• Performing technical support of servers, network and hardware.
• Delivering a high level of customer service.
• Installing, maintaining and expanding the IT Infrastructure for clients.

What you'll need to succeed

• Demonstrated experience of providing level 2 IT support.
• Sound knowledge of Azure, Windows Server, Exchange, Office 365, VMware / Hyper-V, Hardware and LAN / WAN Networks.
• A tertiary education in Information Technology as well as Azure, Microsoft, VMware, Palo Alto, Check Point and Cisco certifications are beneficial.
• Proven experience working for a Managed Service Provider or Consultancy.
• Current driver's license and access to a car.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development.

Do not miss out!