Senior Program Manager

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Position Description:

The Agile Program Manager is responsible for leading the strategic direction and operational execution of our Agile transformation program. This senior role will be responsible for driving team maturity, ensuring Agile resource effectiveness, maintaining playbook consistency, and achieving measurable business value across multiple teams, with planned expansion. The person will work closely with the manager of the Transformation Office, program sponsors, and business stakeholders to build a sustainable, data-driven Agile program that adapts to our organizational culture while maintaining rigor and consistency. This is a strategic role requiring someone who can both operate and innovate—executing day-to-day program management while shaping the future direction of our Agile practices.

The candidate shall also demonstrate the below knowledge and experience:

•       10+ years of professional experience with at least 5+ years leading enterprise Agile transformations

•       At least 5+ years of hands-on experience and proven track record of coaching teams

•     At least 3+ years of experience of effective project/program management or systems engineering experience demonstrating ability to manage complex initiatives

•       Deep expertise in multiple Agile frameworks (Scrum, Kanban, SAFe, or similar) with ability to adapt practices to organizational culture rather than rigid framework adherence

•       Demonstrated ability to define and implement Agile maturity models and assessment frameworks

•    Strategic thinker with track record of evolving Agile practices, recommending improvements, and driving organizational change

•       Excellent stakeholder management skills with ability to engage and influence senior leadership, sponsors, and business stakeholders

•      Experience building sustainable governance models including documentation standards, engagement rhythms, and risk management

•       Strong conflict resolution and problem-solving skills for addressing team dynamics and resource challenges

•       Excellent communication skills including status reporting, presentations, and facilitation

•       Bachelor''s degree in relevant field; advanced degree preferred

•       Industry leading Agile practitioner certifications such as Certified Scrum Master, Certified

·        Scrum Product Owner, PMP-ACP, or Scaled Agile Framework (SAFe), etc.

•       Government or highly regulated industry experience preferred.

The Contractor shall deliver, but not limited to, the following:

·   Establish and maintain transparency with program stakeholders through meaningful status reporting, proactive communication of changes, data-driven insights on team progress, and regular engagement with sponsors and business stakeholders

·      Drive team maturity progression by implementing and maintaining assessment frameworks, ensuring Agile Coaches create and execute coaching plans, measuring advancement, and recommending maturity models and metrics beyond velocity/throughput

·     Ensure Agile resource effectiveness by establishing performance standards for Coaches and Scrum Masters, monitoring coaching quality, resolving team/coach conflicts, and providing evidence-based recommendations on resource performance

·       Ensure consistent application of the Agile playbook across all teams, coaches, and Scrum Masters to maintain standardization, alignment, and continuity in Agile practices.

·      Drive business value realization by ensuring Agile teams deliver work that meets expected business outcomes through coaching oversight, metrics analysis, and alignment between team outputs and program objectives

·      Build sustainable program governance through documented processes, stakeholder engagement rhythms, risk management protocols, resource management systems, and strategic recommendations that enable long-term program success

·  Shape program strategy by continuously assessing program effectiveness, piloting innovative practices, recommending adaptations to our Agile approach, and ensuring the program evolves with organizational maturity

Personnel Qualifications

•       At least seven (7) years of experience as a program manager or program consultant.

•       PMI Certification and/or Agile program management certification preferred.

Capabilities

•     Serve as a project consultant for TS technologies and implementing other information systems in the role of project manager, project management advisor, implementation specialist, database specialist, data warehouse specialist, or other system

·        specialist roles as requested by TS management.

•   Partner with internal business owners, technical team members, and senior management throughout the project/program life cycle to assist and support the design, development, and implementation of effective systems and enhancements.

•       Act as the intermediary to facilitate a clear understanding among all parties about business assumptions and strategic objectives.

•       Work closely with the TS staff to establish, revise, and maintain standards and procedures while implementing system projects.

•       Work with clients to foster best business practices, the appropriate use of automation to provide efficient, cost-effective administrative systems and a continual process improvement approach to the Board’s automated administrative systems.

•   Assist where necessary with business process redesign to take advantage of the efficiencies offered by automation.

•       Assist in researching, selecting, and implementing software packages needed to meet FISMA standards.

•     Research, recommend and write processes, procedures, and policies to meet FISMA standards and ITIL best practices.

•       Articulates the program’s strategy and objectives and assesses how it will impact an organization.

•       Defines and oversees a list of dependent projects needed to reach the program’s overall goals.

•       Manages multiple program teams (and sometimes project managers).

•       Delivers successful program outcomes.