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QE with CC Tools & Amazon Connect

HRConnectsToronto, ON🇺🇸United StatesPosted Sep 29, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Toronto, ON, United States
Posted
Yesterday
SeleniumAgileConfluenceGitJavaJiraPostman

Job Description

Quality Engineer (QE) with CC Tools & Contact Center Platforms
Are you passionate about delivering seamless customer experiences through innovative contact center solutions? Join our team as a Quality Engineer specializing in Contact Center (CC) tools and platforms, where your expertise will play a crucial role in enhancing the telecommunication landscape for one of the leading financial institutions. This is your chance to be at the forefront of automation and quality assurance, ensuring our client’s contact center operations are efficient, reliable, and future-ready.
Role Overview:
As a QE with CC Tools & Contact Center Platforms, you will serve as a vital technical leader responsible for testing, automation, and support of contact center platforms. You’ll leverage your skills in automation testing, telephony tools, and Java to ensure high-quality deployments and system performance. Your insights will directly impact customer satisfaction and operational excellence, making this an exciting opportunity for someone who thrives in a dynamic, Agile environment and loves solving complex technical challenges.
Required Skills:
  • Deep expertise in Contact Center platforms, including relevant tools and technologies
  • Hands-on experience with IVR and routing automation using Cyara, Hammer, or similar tools
  • Proficiency in automation testing across UI and APIs using Selenium, Postman, Karate, or equivalent
  • Ability to automate agent desktop workflows
  • Strong core Java development skills
  • Familiarity with version control and collaboration tools such as Bitbucket/Git, JIRA, Confluence
  • Experience working within a structured scaled Agile development environment
  • Excellent problem-solving skills and attention to detail
Nice to Have Skills:
  • Experience with other telephony or contact center tools and frameworks
  • Knowledge of cloud platforms and integrations
  • Prior experience supporting contact center maintenance releases and enhancements
  • Certifications in test automation or Agile methodologies
Preferred Education and Experience:
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 3+ years of relevant experience in quality engineering, automation, or contact center support
  • Prior experience working with financial institutions or large-scale enterprise environments
Other Requirements:
  • Ability to work in Toronto, ON, with flexibility for occasional travel if necessary
  • Strong communication skills suitable for collaborating with cross-functional teams
If you're ready to make a strategic impact and thrive in a fast-paced, innovative environment, we want to hear from you. Take the next step in your career — apply now and help shape the future of contact center technology!

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