NICE CXone Certified Engineer

Hope You’re Doing Well!!

This is Prisca, and I’m an Account Manager with E-Solutions., a diversity-inclusive global workforce solutions company headquartered in San Jose, California.

I was going through your resume and wanted to share this amazing, fast-moving opportunity that I have, which seems like the perfect fit for a dynamic person like you. Here’s the job description for your reference.

Job Location: Remote

Job Duration: Long Term Contract

Job Description:

NICE certification is mandatory.

We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations.

The ideal candidate brings deep technical expertise in CXone architecture, strong scripting and integration skills, and the ability to translate business requirements into efficient, reliable contact center solutions.

•             NICE CXone Expertise:

Several years of hands-on experience with NICE CXone (inContact), including Studio, ACD, and administrative modules

•             Scripting & Development:

Strong proficiency in CXone Studio scripting, along with working knowledge of JavaScript, JSON, and REST APIs

•             Contact Center Technologies:

Deep understanding of ACD, IVR, VoIP, SIP, and CTI frameworks

•             CRM & Integration Experience:

Proven experience integrating CXone with enterprise CRM platforms and external systems

•             Troubleshooting & Optimization:

Demonstrated ability to diagnose complex routing, scripting, and system performance issues

•             Analytical & Communication Skills:

Ability to interpret contact center data, communicate findings, and collaborate with technical and business stakeholders

Preferred Qualifications (Nice-to-Have)

•             Certifications:

NICE CXone Certified Implementation Partner and/or NICE CXone Certified Support Specialist

•             Education:

Bachelor’s degree in computer science, Information Technology, or a related field

Sincerely,

Prisca Account Manager, E-Solutions m: +1 w: e: Prisca “Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.”

Fast Facts about E-Solutions:

• 24×7 sourcing teams
• In-house ATS with more than one million qualified & screened candidates.
• Single point of contact & dedicated service delivery teams for all key accounts
• Goal setting for each team member
• Close monitoring of quality
• Strong technical team to ensure quality delivery
• Metric-based performance expectations from all team members.

Achievements:

• Headquartered in San Jose (CA), maintaining a local presence in 25 states nationwide.
• With a global presence spanning five continents, E-Solutions has established offices in 30 countries worldwide.
• NMSDC (MBEs Certified)
• Supplier Clearinghouse Certification through CPUC
• An E-Verify Employer since 2008.
• CMMI3, GDPR, ISO 9001: 2015, ISO 45001:2018, ISO 27001 compliant
• Google/Salesforce/AWS/IBM Partner
• Diversity supplier of the year (ET Ascent)

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