Field Services Engineer

What are the top skills required for this role?
1. Mac OS support
2. Windows support
3. JAMF, Intune, Okta
4. Zscaler, GlobalProtect VPN
Job Summary:
We are seeking a talented and dedicated individual to join our team as an EBC AV Engineer. The successful candidate will be responsible for providing onsite Audio/Visual (AV) and end-user computing support, including configuration, troubleshooting, setup, and maintenance of conference room and AV systems. The role requires experience supporting critical executive and director-level meetings, video conferencing, IP phones, iPads, and AV devices such as Neat Boards, Neat Pads, and Neat Bars. The candidate should also possess strong hands-on experience supporting Windows and Mac devices, hardware and software troubleshooting, networking concepts, and ServiceNow ticket management. Strong analytical, communication, and customer service skills are essential, along with the ability to provide high-quality technical support for executive meetings, events, conference rooms, and general end-user computing requirements. The position is onsite only
Provide AV (Audio/Visual) conferencing support as part of the FS Team.
Remotely support troubleshooting of AV issues by coordinating with on-site technicians.
Responsible for AV system configuration, troubleshooting, setup, and maintenance.
Independently manage critical AV meetings, including executive and director-level sessions.
Handle ad-hoc AV support requests from MDs, Directors, and Expats.
Provide installation, testing, and on-demand support for IP Phones, AV systems, and conference calls.
Configure iPads for conference room calendar integration.
Conducted daily Device checks of AV at ServiceNow Hyderabad .
Support vendors during new AV device installations and on-site troubleshooting.
Operate AV devices including Neat Boards, Neat Pads, Neat Bars, etc.
Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business
Answering to customer inquiries and providing support at Tech Lounge.
Solving computer issues and prioritizing customer inquiries.
Installing new programs, managing updates and providing technical support.
Hands and feet support for network, server and conferencing teams
Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.
Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
Experience with a ticketing system- ServiceNow
Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
Analyze, troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
Assist in developing and documenting improvements to current processes
Provide technical support for events, video conferencing, and audio/visual setups.