Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Charlotte, NC, United States
Posted
Yesterday
DockerAWSLoad BalancingService MeshBashDNSGitLab CIGoogle CloudIstioKubernetesPythonTerraform
Job Description
Job Title: DevOps Engineer with GECX and CXAS experience
Location: Charlotte, NC (Onsite ,4 days/week in client office is mandatory)
Duration: Long Term Contract
Key Requirements:
- Strong experience in Google Cloud Platform (Google Cloud Platform) and CI/CD pipeline development.
- Hands-on expertise in DevOps tools, automation, and deployment orchestration.
- Experience with AI/Agentic solutions, AI agents, or conversational AI platforms.
- Preferred: Experience with CXAS, Dialogflow, or similar customer experience / conversational AI technologies.
- Knowledge of integrating AI-driven workflows with cloud-native applications.
Nice to Have:
- Experience building, deploying, or supporting agent-based AI solutions.
- Exposure to GenAI, chatbots, or customer experience platforms.
Overall Profile: Looking for a DevOps Engineer with strong Google Cloud Platform and pipeline expertise, complemented by experience in AI agents, CXAS, Dialogflow, or other agentic AI technologies.
Experience level : 8+ years
• AWS Expertise: 5+ years of hands-on experience with AWS services, specifically EKS, VPC, IAM, ECR, and Load Balancers
• Kubernetes: Strong proficiency in Kubernetes architecture, administration, and troubleshooting
• Istio Service Mesh: Practical experience installing and configuring Istio on Kubernetes/EKS
• GitLab CI/CD: Proven experience building and maintaining GitLab pipelines with multi-stage deployments
• Infrastructure as Code: Proficiency with Terraform
• Containerization: Expert knowledge of Docker and container best practices
• Scripting: Strong scripting skills in Bash, Python
• Networking: Solid understanding of networking concepts, DNS, load balancing, and security groups
• Flexible to support the release schedule/time
• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred
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