DevOps Engineer with GECX and CXAS

DevOps Engineer with GECX and CXAS experience 
Location: Onsite (4 days/week in client office is mandatory) in Charlotte, NC  
Key Requirements: 
• Strong experience in Google Cloud Platform (Google Cloud Platform) and CI/CD pipeline development. 
• Hands-on expertise in DevOps tools, automation, and deployment orchestration. 
• Experience with AI/Agentic solutions, AI agents, or conversational AI platforms. 
• Preferred: Experience with CXAS, Dialogflow, or similar customer experience / conversational AI technologies. 
• Knowledge of integrating AI-driven workflows with cloud-native applications. 
Nice to Have: 
• Experience building, deploying, or supporting agent-based AI solutions. 
• Exposure to GenAI, chatbots, or customer experience platforms. 
**Overall Profile: Looking for a DevOps Engineer with strong Google Cloud Platform and pipeline expertise, complemented by experience in AI agents, CXAS, Dialogflow, or other agentic AI technologies. 
Experience level : 8+ years 
• AWS Expertise: 5+ years of hands-on experience with AWS services, specifically EKS, VPC, IAM, ECR, and Load Balancers 
• Kubernetes: Strong proficiency in Kubernetes architecture, administration, and troubleshooting 
• Istio Service Mesh: Practical experience installing and configuring Istio on Kubernetes/EKS 
• GitLab CI/CD: Proven experience building and maintaining GitLab pipelines with multi-stage deployments 
• Infrastructure as Code: Proficiency with Terraform 
• Containerization: Expert knowledge of Docker and container best practices 
• Scripting: Strong scripting skills in Bash, Python 
• Networking: Solid understanding of networking concepts, DNS, load balancing, and security groups 
• Flexible to support the release schedule/time 
• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred 
*Existing/ex-Charter contractors/FTE needs 6 months cooling period as per SoW. 
*Add LinkedIn profile in the resume for better pre-screening (with candidate consent) 
*4 days/week in client office is mandatory. Remote is not an option. Flexible to work during offshore overlapping hours in the morning